Estee Castillo

Project Manager

Estee Castillo is a Project Manager at SoCalGas® within the Advanced Meter (AM) project. At present, she is responsible for managing several aspects of Advanced Meter-enabled energy analysis tools, such as weekly Bill Tracker Alerts and SoCalGas.com, My Account “Ways to Save” online analysis tools. She plays an integral role in AM’s team success by enhancing, growing and expanding these AM-enabled customer energy management tools. In her role as project lead for Bill Tracker Alerts, she spearheaded continued growth of the customer offering to almost 500,000 customers of SoCalGas’ customer base. Estee has over 20 years’ experience at SoCalGas in numerous customers-focused roles, ranging from customer programs management and marketing to customer service. She draws on her customer service experience to help ensure positive customer outcomes across the teams’ projects.

 

Session name:  How Effective Call Center Tools Can Impact Your Operating Costs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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