April Bingham

Deputy Program Manager for DC Water

April Bingham (MPA) is the Deputy Program Manager for DC Water. She is a dedicated professional with more than 25 years of combined customer service experience with a strong emphasis on change management and meter-to-cash processing, vendor contract management, and service level performance monitoring. She currently serves as the Deputy Program Manager for DC Water’s multi-year AMR upgrade.

“I recognize the challenges (which) I like to call ‘opportunities’ that often impact the utilities’ desire to deliver quality customer service to its ratepayers. I have been on the front line helping to manage some of these very specific issues for DC Water since 2008.”

Session name:

DC Water Completes 5,000 AMR Replacements Per Month – Here is How They Did It!
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