Utility customers often engage sporadically, and to varying degrees. With the rise smart home technology, the options are endless, from the devices added to the method of communicating to them. Gamification is increasingly being adopted into consumer engagement platforms. In the age of changing consumer expectations, a good gamification strategy is instrumental to promoting engagement.
In this roundtable, we will discuss how utilities are using the smart home revolution and gamification techniques to better engage their customers.
May 23, 2019
8:30 am - 10:00 am