Smart speakers and voice assistant technologies are growing at a compound rate of 36% and by the end of 2022 are expected to be in nearly 55% of all US homes. Smart speakers and voice assistants are a powerful medium for engaging with consumers in a personalized manner. Combine that with Home Energy Reports, which also offer appliance-level energy usage insights, benchmarking and tailored recommendations, and you have a powerful omni-channel engagement approach. Interacting with customers in a personalized manner, through their preferred medium, is critical for utilities seeking meaningful and relevant engagement. In this session, we will discuss how smart speakers, voice assistants and Home Energy Reports not only fit into a Consumer Engagement strategy, in areas such as bill pay and call centers, but may soon become the center of it.
May 21, 2019
3:30 pm - 4:30 pm