Aclara’s ACE (Adaptative Consumer Engagement) is a consumer engagement platform for utilities that ingests AMI Data, customer data and utilizes a powerful analytics engine to deliver presentment of consumption and billing data to customers with a mobile first design. It provides targeted messaging and a personalized experience, ties customer behavior to consumption and costs, informs customers about high bills or bill projections and provides personalized insight and ways to save with a customer profile and action plan. It drives consumer engagement through self-service tools, timely messaging and impactful programs to increase customer satisfaction, lower customer service costs, and delivery resource savings.
In this session, we will review the solution and key new features that will be added to the solution over the next year.
May 21, 2019
1:00 pm - 2:00 pm