Find Answers to All Your Questions Here!

Conference Location

Fairmont, Austin
101 Red River Street
Austin, Texas  78701



AclaraConnect has contracted with the Fairmont Austin for a discounted rate of $269 for attendees; reservations need to be made online here.

Please make your AclaraConnect hotel room reservation using the link posted. Do not call hotels directly. Room blocks will close on April 30, 2019, so make sure to get your reservation early.

Do I need to reserve a hotel room at the Fairmont, or does that happen automatically when I register for AclaraConnect 2019?

You are responsible for making your own hotel reservations. You can reserve your room here.



What are the conference hours?

Please visit our schedule and events page to get all the details but here is a summary:


Monday, May 20

Continental Breakfast – Begins at 7:00 am

Social Tours – Begin at 10:00 am

Conference Certification Courses – 1:00 pm to 5:00 pm

Opening Night Reception – Begins at 6:00 pm


Tuesday, May 21

Continental Breakfast – Begins at 7:00 am 

Welcome to #AclaraConnect 2019 – 8:00 am to 10:00 am 

Breakout Sessions – Begin at 10:45 am

Entertainment – Begins at 6:00 pm


Wednesday, May 22

Continental Breakfast – Begins at 7:00 am to 8:00 am

General Session – 8:00 am to 9:00 am

Breakout Session – Begins at 9:00 am

Networking & Drinks Reception – Begins at 5:00 pm


Thursday, May 23

Conference Certification Courses – 8:00 am to 5:00 pm

Conference adjourns at 1:00 pm

This agenda is subject to change.



How do I register?

Please visit our registration page here.


How much does it cost to attend AclaraConnect 2019?

Regular price is $995 for main conference access but we offer discounted pricing for early registrations – if you are interested in attending, we recommend that you register as soon as possible.

Our early bird special is $795

Social tours can be added at the time of the registration. To learn more about out social tours click here.

For more information about pricing and the different passes available please visit our registration page.


How can I register my spouse or guest, and what would their registration include?

Guests are welcome at AclaraConnect and can be added in the portal when you submit your registration. The $395 spouse/guest registration fee includes entry into all conference meals and entertainment, including:

  • AclaraConnect 2019 Opening Reception (Monday)
  • AclaraConnect 2019 Circuit of the Americas Dinner Event (Tuesday)
  • AclaraConnect 2019 Networking & Drinks Reception (Wednesday)


Are single event tickets available for the Tuesday night event? 

Yes! For the first time we are offering single event tickets to our famed Tuesday night event. This year’s event will be held at Circuit of the America’s Raceway and single tickets are $250.


What method of payment do you accept?

AclaraConnect registration fees are payable by credit card only – American Express, Visa, and MasterCard. PayPal, purchase orders, and company checks are not accepted payment methods. If you have any questions, please email:

You may pay for guest registration separate from your utility professional registration, using your personal credit card. If you have any questions or concerns, please email: 


What is the cancellation policy for AclaraConnect?

If you cancel by Friday, May 172019 you will be refunded your registration fee, less a $100 cancellation processing fee. If you cancel after Friday, May 172019, there will be no refund, due to non-refundable fees paid by Aclara after this date. We will allow a registered attendee to transfer registration to another employee at the same company. All cancellations must be made in writing via an email to:


Are attendee substitutions permitted at AclaraConnect?

We will allow a registered attendee to transfer his or her registration to another employee at the same company. All transfers must be made in writing via an email to


When I get to AclaraConnect 2019 in Austin, where do I pick up my conference badge and materials?

On the fourth floor, Manchester Foyer, at the AclaraConnect Registration desk



How can I sponsor or exhibit at AclaraConnect 2019?

Contact Tom Coleman at  Exhibit hall hours will run from 10:00 am – 5:00 pm on Tuesday, May 21, 2019, and from 10:00 am – 7:00 pm on Wednesday, May 22, 2019.  For more information on this exciting opportunity, please download our exhibitor and sponsorship prospectus on this page.



View our “Know Before You Go” video

I still have questions and none of these FAQs help

For questions regarding your attendance at AclaraConnect, please contact 

For more information on sponsorship, please contact Tom Coleman at 

For media inquiries, please contact Nancy Talley at






Save the Date AclaraConnect 2020 !

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