‘Help! I have a customer needing information on their account; they have solar panels and would like to see how much power they’ve added back to the grid. Another person wants to know why he was disconnected at 11:42AM the previous day. Where can I find the information to help them? I also need to find out why I’m missing some readings in my CIS that I can see in AclaraONE.’ Learn how to handle these challenges and more with an AclaraONE expert.
In this session, you’ll learn
- an overview of AclaraONE billing-related functions
- CSR portal applications
- how to use reports, graphs, and charts to serve customer needs
- TWACS AMI screens for additional detailed information
- VEE – Validation, Editing and Estimation.